Kylie Jenner's lip gloss customers take to Twitter to complain about faulty brushes

Oct 15, 2024

By Aimee Brannen For Mailonline 17:34 19 Apr 2016, updated 23:38 19 Apr 2016

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Her lip glosses sold out within a matter of minutes, but not all customers of Kylie Jenner's hit make-up line are happy.

A number of people have taken to social media to complain about the quality of applicator wands found in the Kylie Cosmetics Lip Kit, posting numerous pictures of frayed brushes.

But after seeing the complaints, the reality TV star took to Twitter to assure fans that she was aware of the problem - and said only a small number of lip glosses with the faulty applicators were manufactured.

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Beauty vlogger Jeffree Star from California was among the first people to highlight the issue - thought to be caused by the brushes being too long - in a lengthy Twitter rant.

Posting a photo of a frayed brush, he wrote: 'So disappointed in this product, that wand is unacceptable.'

He continued: 'No shade but... How the f*** can a multi million dollar celebrity think this is acceptable? Was there no quality control?'

'Those were brand-new straight out of the box, and I pulled them out for the first time and saw that.

'I've seen on her personal Snapchat, that she kinda addressed this issue and said the wand would be better next time…do I get a refund?

'So the first customers were just guinea pigs? How is that fair for a consumer to get something s***** and then the next launch its fixed?'

'Just sad as a fan and a makeup customer.. Not what I expected,' he added.

The make-up artist's Twitter page was then awash with others posting similar images citing the same complaint - one, Mallory Colon, even compared her brush to the doll Cynthia from children's cartoon Rugrats.

Twitter user runawaywithit posted a picture of the frayed brush with the comment 'so unhappy with this mess of a wand'.

But Kylie was quick to answer her customers' concerns and took to Twitter.

She wrote: 'So good or bad, I love hearing your feedback. When I saw the problem with my lip gloss brushes I stopped all production and changed it.

'Only a small amount of the old brushes were sold and we have been sending new ones for anyone that has had an issue.'

Shortly afterwards, she confirmed that anyone who ordered from the first batch of lip glosses would receive a replacement applicator.

Since the product launched on April 1, Kylie, 18, has been selling out her lip kits with every restock, sometimes in less than ten minutes.

She had already offered eight shades of lipstick in her wildly popular lip kits, which come with a lip liner and matte liquid lipstick.

The advert for her new lip glosses, featuring Angelina Jolie lookalike Mara Teigen, 21, has been viewed nearly eight million times since it was first uploaded on March 21.

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